Frequently Asked Questions (FAQ) – Canadian Custom Jerseys
General Questions
What types of sports jerseys do you offer?
We provide custom jerseys for a variety of sports, including hockey, baseball, basketball, soccer, track and field, lacrosse, volleyball, and more. If you need a jersey for a sport not listed on our site, 📩 contact us, and we’ll do our best to help.
Can I customize my jersey with my team’s logo and player names?
✅ Yes! We offer full customization, allowing you to add your team logo, player names, and numbers to any jersey.
Do you print on other clothing like t-shirts and hoodies?
✅ Absolutely! We can source and print on almost any garment. If you don’t see a product listed on our site, 📩 contact us with the details, and we’ll let you know if we can print on it.
Do you offer bulk discounts for teams and leagues?
✅ Most definitely! Our online pricing tool automatically applies volume discounts, but if you’re ordering 50+ garments, 📩 contact us to see if you qualify for even more savings.
Ordering & Customization
How do I place an order?
You can order directly on our website by:
✔ Uploading your design
✔ Selecting sizes
✔ Entering player information
Need help? Text, call, or e-mail us anytime!
What file formats do you accept for custom designs?
We prefer PNG files, but we also accept JPG, SVG, and PDF. If you have a different format, 📩 contact us, and we’ll try to work with it.
What if I don’t have a design? Can you help create one?
✅ For Sure! Our in-house design team can assist for a fee starting at $30 per hour. If you’re on a budget, we recommend using ChatGPT or ImageFx to generate a design.
How do I know what size to order?
Each product page includes a size chart. Compare the measurements to a jersey you already own to ensure the perfect fit. We do not offer returns or exchanges on customized products.
Production & Shipping
How long does it take to receive my order?
Standard production time is 10 business days. Rush orders (5 business days) may be available for 50% extra and must be confirmed via email.
Do you ship across Canada and internationally?
✅ Affirmative! We ship nationwide across Canada 🇨🇦 and to 40+ countries worldwide. International orders may take 1-2 weeks longer in transit.
Customs fees are the customer’s responsibility, and we do not compensate for return to sender orders.
How much does shipping cost?
Shipping costs are calculated at checkout based on location and order weight.
🚛 Free shipping within Canada for orders over $250!
Returns & Customer Support
Can I return or exchange a custom jersey?
Due to the nature of custom products, we do not offer returns or exchanges. If you receive a damaged or defective jersey, please 📩 email us ASAP with your order number and photos of the issue.
What if there’s an issue with my order?
If you receive an incorrect or defective product, 📩 contact us immediately with photos, and we’ll work to resolve the issue.
How can I contact customer support?
📧 Email: canadiancustomjerseys@gmail.com
📞 Phone: 647-717-7834
💬 Website Contact Form: Click Here
Printing Methods
What printing methods do you use for customization?
We offer the following in-house decoration methods:
✔ Screen-Printing
✔ Embroidery
✔ Direct-to-Film (DTF) Printing
Care Instructions
How should I wash my custom jerseys?
All of our garments are machine washable. For best results:
✔ Wash inside out
✔ Use cold water
✔ Hang dry when possible
Have More Questions?
If your question wasn’t answered here, 📩 contact us at:
📧 canadiancustomjerseys@gmail.com